Personal support workers are unregulated health care providers. They work under the supervision of a regulated health professional, supervisor, or in the supported independent living environment under the direction of the client. They provide clearly identified personal care, routine activities of daily living and home management services, by following care/service plans and established policies and procedures. Personal support workers are responsible for their work to their clients and to their employers. Workers providing long term care and support services form the backbone of both community and facility services. They are often the people with whom clients/consumers have the most contact and with whom they develop close relationships. The attitude and approach of workers and their abilities are critical to the well-being, comfort, safety and health of the people they support.
Following successful completion of their program, graduates may be employed in a variety of community and institutional agencies. Personal support workers care for clients who are stable and who have clearly identified needs that are not expected to change significantly. They work under supervision and as valuable members of care/service teams; provide personal care and home management services to clients who are experiencing physical, cognitive, emotional, and behavioral challenges. Personal support workers may also work under the direction of the client.